Rename your PHLO in the top left corner and then save it. Give it a name, select either speech-to-text or upload an audio file, and specify any advanced settings: Play Audio settings Select your Play Audio component within the designer to configure it. Then, drag a connector from "Incoming Call" within your "Start" component (2) to your new "Play Audio" component (3): PHLO Designer Interface Using the left navbar, select the PHLO icon and then click Create New PHLO: PHLO ListĪ window will pop up with several options to use as a template, simply select Build my own to start with a blank canvas: PHLO Templatesįrom the components on the left, drag "Play Audio" into your PHLO designer (1). Next, you will want to create a "PHLO." A PHLO is a workflow within Plivo that can be triggered via an API call or other events. This will be the number that calls originate from: Phone Numbers You can search for your desired prefix and country code on the following page. ![]() Purchase a number by selecting the Phone Numbers icon in the left navbar, and then click Buy Number. Sign in to your account, and make note of your Auth ID and Auth Token as shown on your dashboard: Plivo Account Overview Dashboard You will need to use a work email address (common personal email domains such as are not allowed). Sign up for an account on Plivo's website. Their prices are reasonable and when I signed up for a trial account they provided a generous $25.00 credit. Plivo is a Voice and Messaging API which I found easy to use and has good developer documentation. This post assumes some basic knowledge of REST APIs and requires a Power Automate premium license. I came up with this simple solution using an email as a trigger, which will generate a phone call informing the appropriate personnel to get to a PC and take action. ![]() ![]() If you can't afford around-the-clock detection and response, you need to prepare yourself some other way for those truly time-sensitive events which will inevitably arise at the most inconvenient of times. Your monitoring system may be working as intended and fire off an alert email in the middle of the night when certain conditions are met, but what good is it if it doesn't get anyone's attention? Say you are part of a small team and don't have a set of eyes on alerts 24/7 and something happens overnight when the team is sleeping. If someone isn't able to triage and respond to an alert in a reasonable amount of time, the outcome can be less than desirable.
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